Business Process Consultant – Finding The Right Match For Your Needs

In the world of business and trade, there are simply too many areas to deal with for you to be an expert in every one. It is hard to sustain profitability and productivity if you are an entrepreneur who does everything alone, trying to master every area of your business. It usually make a huge difference when you seek professional advice, especially from those who are experts in the areas you need help with.

Take an honest look at your business. How able are you, really, to develop and run your business like you really want to? What can really help is to do away with making decisions based on your perspective alone. Instead, try acquiring better ways to recognize the suggestions and feedback from your colleagues. Even more effectively, consult a business process consultant to guide on a path that will improve the way your business performs. But how will you know that the agent in business process consulting is the right one you are looking for? Here are some quick tips for you to review.

Listens and answers to your questions.

One of the most important things to value is our listening ability. This is essential in all aspects of life to understand how simple things are going on. Some business process consultants are more interested in selling services than listening to people’s needs and then finding a way to have those needs be met. On the contrary, you have hired the right business consultant if they can really understand the situation and meet the needs of your company, by taking actions to deliver and implement the most effective and competitive ideas to people. Furthermore, business process consulting can lead you deeper on certain issues and get great results.

Cares about the quality of your ideas and implementation.

Watch out if your business process consultant does not care about your basic and important ideas — they can only worsen the situation. Remember to recognize the capability of your consultant before you are going to hire them so that they can truly maximize the success in your company and your investment for the future. A successful business process consultancy can help you work through whatever you need to work through to get the results you really want.

Holds you accountable to your commitments, actions, and performance

Business process management consulting always includes taking action, and business process consultants are there to make you follow through on the action you said you would take. That way, you get results: increased productivity, improved profitability, and even an energized company culture. But it always comes back to you doing the things you said you would do. Your business process consultant can provide you with the accountability system to do just that.

Business Process Outsourcing 2.0 – BPO Solution for Small and Medium Businesses

Business process outsourcing (BPO) was once the domain of big businesses with big budgets and big needs. It usually referred to “big” processes, too, like manufacturing on a grand scale. And it was also commonly associated with the controversial practice of “offshoring” – where a business would engage in the process of outsourcing its needs to BPO solution providers in developing nations.

Today – due to the convergence of the Internet, new technology, and a global talent pool – business process outsourcing is no longer just for big businesses. Small and medium businesses have become a rapidly growing part of the business process outsourcing space (even home-based businesses are waking up to – and taking advantage of – the benefits of business process outsourcing).

And, unlike in the past, big budgets and big needs are not required for entry into the business process outsourcing space. The BPO solution of today is now so scalable that a huge number of BPO projects are really nothing more than basic tasks that commonly consist of only a few hours of work. And with contractor charge-out rates that start at less than $1.00 per hour (the old adage that “you get what you pay for” should not be ignored), it’s not uncommon for many business process outsourcing projects to cost less than $50 or $100.

Finally, while offshore options continue to be alive and well in the business process outsourcing space, there are a growing number of BPO solution provider contractors that can be found within the US, Canada, and the rest of the Western World, necessitating a reconsideration of the meaning of the term “offshore.”

Clearly, while the fundamental underpinnings of business process outsourcing remain the same, who uses BPO – and how they access a BPO solution – has undergone a dramatic transformation.

And it’s a transformation that’s worth taking note of.

Business Process Outsourcing is a Simple and Straightforward Process

Although there are differences between what every “new breed” BPO solution provider offers and also differences in how client companies work with the various BPO solution providers, the process for outsourcing a project is pretty similar for all BPO solution providers and generally involves – to one degree or another – the following steps:

  • Signing up for a free account
  • Finding a contractor or contractors for a project or ongoing work, which consists of either:
  • Posting a scope document, specifying project/work details, rate of pay or project value, and contractor requirements; or
  • Searching for a contractor by specifying parameters in the contractor search facility such as pay rate, experience, number of hours logged, feedback rating, and so forth
  • Choosing contractor or awarding a project or work assignment
  • Handing over project or work assignment details and any “raw” materials
  • Inviting coworkers into a virtual “work room” if desired or necessary
  • Monitoring work in progress
  • Reviewing and signing off on completed projected or work assignment and virtual “timesheets”

As you can see, the process is pretty painless. And, more importantly, it’s also very effective at delivering on desired outcomes – due, in no small part, to unprecedented levels of transparency into work-in-progress that allow for course-correction throughout the process and that also ensures that companies pay only for work that gets done.

Business Process Outsourcing Offers a Wide Range of Outsourcing Opportunities

While an exhaustive list of tasks, projects, and processes that can be outsourced to the “new breed” of BPO solution providers is beyond the scope of this article, the following list provides a high-level overview of the many opportunities for business process outsourcing:

  • Web Development
  • Software Development
  • Networking and Information Systems
  • Writing and Translation
  • Business Services
  • Graphic Design
  • Customer Service
  • Sales and Marketing
  • Administrative Support

Make sure that you give careful consideration to the types of tasks and processes that are listed above, especially those that are alive and well in your business but that are not core to what you do.

They are prime candidates for the kind of business process outsourcing solution that the new breed of providers offers (even if you’re currently outsourcing to a local business).

Best Way for Newcomers to Get Started with Business Process Outsourcing

The best way for any business (or individual entrepreneur) to get started with the new breed of business process outsourcing providers is to run several small-scale tests with different contractors on low-risk projects.

Choose some time-intensive, everyday tasks that don’t require a high level of skill but that drag on your productive time (or on the productive time of someone else in your business) and that, if you were able to spin them off to someone else at a low cost, would free you up to focus more of your time on revenue-generating activities.

This way, you’re free of the burden of risk – which should help you get past the “should we or shouldn’t we” question – and you’ll get to experience the process of working with a BPO solution provider – and the many benefits of business process outsourcing – first-hand.

Streamline Your Organization’s Business Processes by Outsourcing

Outsourcing has come to stay for all times to come! A smart and cost-effective way to streamline your organization’s business process is to outsource it to a reliable business process outsourcing company. Customized outsourcing solutions offered by well established outsourcing companies can simplify your business operations, thereby ensuring increased productivity and revenue.

Outsourcing Services for Various Business Sectors

Established business process outsourcing services can make substantial increase in your productivity by offering wide range of quality outsourcing solutions in almost all business sectors. Most common sectors in which their services are available include:

  • Medical outsourcing: Healthcare providers and medical professionals can benefit from effective medical transcription facilities, accurate billing and coding services, patient scheduling, healthcare staffing and data entry solutions for medical files, records and other documents. This helps them provide best healthcare services. Reliable BPO services provide 100% HIPAA compliant medical outsourcing solutions that assure clients of secured patient records.
  • Legal process outsourcing: State-of-the-art legal outsourcing services such as legal transcription, coding, legal research, documentation, litigation support, and immigration paperwork can help attorneys, lawyers and business enterprises to provide their clients with most customized legal solutions.
  • Back office data entry outsourcing: Storing your business data is easy and safe now with the back office solutions offered by reliable BPO services. They offer services such as data management and conversion, data entry, document staffing, SEO, website design, web based EMR and more.

Benefits of Outsourcing Business Processes

Benefits of engaging professional outsourcing services include:

  • Cost saving: The major advantage of outsourcing business process tasks is saving costs on human resource utilization. Recruiting right staff, and training and retaining them are expensive tasks for any business. By outsourcing these tasks, business firms can be free from all these responsibilities and can concentrate on their core activities. The BPO Company will recruit or hire quality employees at lower costs. The outsourcing company can also save on infrastructure costs. Services offered by BPO firms ensure a cost reduction of 30 to 40%.
  • Quality services: Outsourcing enables you avail services of experienced transcriptionists, professional staff lawyers, expert data entry operators, and other professionals. Offshore outsource firms very often make three level quality checks by QA professionals to ensure error-free results.
  • Operational scalability: A company can deploy the available staff to attend to essential operations focusing on its core business activities.
  • Services across time zones: Outsourcing work to a provider in a different time zone gives a company much freedom and ease in its office hours.

How to Find the Right Outsourcing Partner?

In order to attain all these benefits and services, it is very crucial to choose the right outsourcing partner. Some useful tips for choosing the right outsourcing firm:

  • Know your needs in advance
  • Search the Web thoroughly to find a BPO Company that suits your business.
  • Do complete background check including reputation
  • Consider their experience
  • Verify the firm’s credentials